Frequently asked questions
Find answers to common questions about our products and services.
What is your return policy?
Due to the curated and surprise nature of our Mystery Boxes,all sales are final. We do not accept returns or exchanges for change of mind.
If your order arrives damaged or incorrect, please contact us within48 hours of delivery, and we’ll be happy to assist.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.
Do you ship internationally?
At this time, we ship to theUnited States and Canada only.
We’re always working on expanding our reach, so stay tuned for future international shipping updates.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for your convenience.