Shipping policy
Here is a fully updated, legal-safe Shopify Shipping Policy customized for US & Canada, with standard vs premium order processing clearly defined and written in a polished, premium tone.
You can paste this directly into your Shopify Shipping Policy page.
Shipping Policy
We proudly ship to the United States and Canada. Each order is carefully prepared to ensure a smooth and reliable delivery experience.
Order Processing Times
Standard Orders
Standard orders are processed within 1–3 business days (excluding weekends and public holidays).
Premium Orders (Includes Video Content)
Premium orders, which include custom video content or additional handling, require extended preparation and are processed within 3–5 business days (excluding weekends and public holidays).
Please note that processing times are separate from shipping transit times.
Shipping Times
Once your order has been dispatched, estimated delivery times are as follows:
United States
• Standard Shipping: 5–8 business days
• Express Shipping (if available at checkout): 3–5 business days
Canada
• Standard Shipping: 7–12 business days
• Express Shipping (if available at checkout): 4–6 business days
Shipping timeframes are estimates only and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.
Tracking Information
Tracking details will be provided via email once your order has shipped. It is the customer’s responsibility to monitor tracking updates and ensure availability to receive the package.
Delays & Carrier Issues
While we work closely with our shipping partners, we are not responsible for delays caused by shipping carriers, customs clearance, weather disruptions, or unforeseen circumstances. Delivery estimates are not guaranteed.
Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays, lost shipments, or returned packages due to incorrect or incomplete address information provided by the customer.
Lost or Stolen Packages
Once an order is marked as delivered by the shipping carrier, we are not liable for lost or stolen packages. If an issue arises, we recommend contacting the carrier directly using the provided tracking information.
Customs & Duties (Canada Orders)
For Canadian orders, customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost.
Order Modifications
Orders cannot be modified, expedited, combined, or canceled once they have been placed.
Contact Us
For any shipping-related inquiries, please contact us at info@masalamystery.com prior to placing your order.